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Premiere crashes after about 1 minute windows 10

New Here ,
Nov 08, 2018 Nov 08, 2018

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Win 10 pro  16GB ram

Nvidia 1050  (Driver 416.81)

Tried reinstalling Premiere, Drivers , wiped preferences. New project or old, just crashes

Crash report below:

?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.1" build="13" source="Windows-Client">

<time year="2018" month="11" day="9" hour="9" minute="1" second="55" timeoffset="120" timezone="FLE Standard Time"/>

<user guid="63ba233b-8ae5-470a-bf7e-f554ef763596"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16205" machine="Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2808 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFEDFD2EBD0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFEDFD2EBD0" symbolname="clGetExtensionFunctionAddress"/>

<stackStatement index="1" address="0x00007FFF5AD145A1" symbolname="StretchBlt"/>

<stackStatement index="2" address="0x00007FFF5C5134BC" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>

<stackStatement index="3" address="0x00007FFF5C513196" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>

<stackStatement index="4" address="0x00007FFF5C513030" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>

<stackStatement index="5" address="0x00007FFF5C512D34" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>

<stackStatement index="6" address="0x00007FFF5C4EF5C9" symbolname="RtlReleaseSRWLockExclusive"/>

<stackStatement index="7" address="0x00007FFF5A9B3034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="8" address="0x00007FFF5C541461" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFEDFD2EBD0"/>

<register name="RBX" value="0x000000001B7A4390"/>

<register name="RCX" value="0x000000001AEFFA40"/>

<register name="RDX" value="0x000000001D2C3200"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x0000000000000001"/>

<register name="RSP" value="0x000000001AEFFA18"/>

<register name="RBP" value="0x000000000000F445"/>

<register name="RIP" value="0x00007FFEDFD2EBD0"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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correct answers 1 Correct answer

Explorer , Dec 01, 2018 Dec 01, 2018

Hello

I fixed my issue

Even though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx   and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

- Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630)

- Unzip the exe in a

...

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Adobe Employee ,
Nov 19, 2018 Nov 19, 2018

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Hi tenebre,

Can you find the file here? %APPDATA%\Adobe\Common\Essential Sound\SharedTags.json

If so, please remove it and see if the situation returns to normal after restarting Premiere Pro.

Thanks,

Kevin

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Explorer ,
Dec 01, 2018 Dec 01, 2018

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Hello

I fixed my issue

Even though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx   and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

- Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630)

- Unzip the exe in a folder using, for instance, 7zip

- go to device manager (Windows + X --> device manager)

- uninstall Intel drivers and click on "Delete driver files"

- DISCONNECT YOUR INTERNET CONNECTION

- In the device manager, right-click anywhere and choose "Scan for hardware changes"

- Wait for the Intel display adapter to appear

- Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.

- Choose "Have disk" and locate the place where you extracted the Intel driver

- Let it install

Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

A reboot might be necessary.

Wish you all the best of luck

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