Premiere not previewing .mov files

[christ12274520]

Hi,

I am current working in Premiere CC 2015 with some 4k mov renders from AE. Everything exports fine, but I am having a lot of issues with previewing the project. Any small changes to a clip result in the image disappearing or flickering black or getting the ever helpful "Unknown error" pop-up. This seems to be happening a lot with this project and it's not something I've experienced before, even when using the same workflow.

If it helps here are my specs;

Windows 10 pro

Intel Xeon CPU E5-2660

64 Gb installed ram

And all my preview files are rendered to an SSD.

[Ann Bens]

Make new project and import old one into this new one.

See if that will help.

[christ12274520]

Nope, still not working. Having bad frame rate issues too.

[muhannad_alani]

- if its happening with the clip that exported from the AE only, may be a different codec to export will work , what is theformat and the codec and ,...etc assigned from the AE export ?

- also check if there is an update for your video card drivers or rollback one version may be solve the issue

- switch your Mercury playback Engine to software only and see.

Alani

[christ12274520]