premiere pro 2024 can't put file from window to project

[Editor27814710pw77]

Pls helppp i can't put anything from window to bins project premiere pro 2024

i think right click and import file make me to slowly 

plsss help me nowww T [   ] T

[Christian.Z]

Have you tried resetting preferences and/or reseting your workspace?
Reset your preferences by holding shift+alt (or option) when you launch Premiere

[Editor27814710pw77]

im try to reset but issu not fix 

remove program not help me same TT

[Ann Bens]

Try and import via the Project window or Media Browser.

[Editor27814710pw77]

that's nice to fix but my friend said to  me This method is not as fast as put file from window 

but Thank you so muchhh