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Premiere Pro CC 12.1.2 crashes when i press play on a clip

New Here ,
Sep 19, 2018 Sep 19, 2018

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Crashes constantly, started by simply being slow while I was moving the playhead but now crashes constantly so it is essentially non-functional and I can't work 😞

I am using a 2017 Macbook Pro with 8gb RAM. Was going fine all day yesterday when I bought and installed the software, no idea why this has suddenly started.

Have tried clearing the media cache, importing into a new project, changing the playback, etc etc to no avail. 

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correct answers 1 Correct answer

Adobe Employee , Oct 04, 2018 Oct 04, 2018
Contact our agents PaulG: Contact Customer Care Sorry for the frustration.Thanks. Kevin

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

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Contact our agents PaulG: Contact Customer Care

Sorry for the frustration.

Thanks.
Kevin

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