Premiere Pro CC 2017 doesn't play the video

[трунькинае92404551]

While playingback the video on the timeline and in the Source monitor window, the coursor is moving forward and then back, that is, it is jumping back (twitching) . I can't view the video and hear the auidio properly.

How can I resolve this issue?

[RobShultz]

I'd try clearing the cache.

At the top of the Premiere interface.

Premiere Pro (mac) Edit (windows) Preferences/Media Cache then click on clean unused. If that doesn't work.

You could also reset your preferences by: holding down Alt (Windows) or Option (Mac OS) while the application is starting.

Also make sure that someone hasn't spilled coffee in the keyboard.

[трунькинае92404551]

I've cleared the cache and reset the preferenced. It  doesn't work(((

And yeah, the keyboard is clean)

[RobShultz]

Can you try playing the video in  player outside of Premiere and see that it plays ok?

Also check to see if your video drivers are up to date

[трунькинае92404551]

Pinacle plays the video correctly and MPC-HC in the same way. Drivers are up to date too as far as I know.

[muhannad_alani]

would you please provide this so we can help you better :

FAQ: What information should I provide when asking a question on this forum?

Alani

[Jim_Simon]

What make and model camera was used to record the video?

[трунькинае92404551]

Canon Legria HF G25

[Jim_Simon]

OK, try this:

Importing assets into Premiere Pro from tapeless formats