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Unable to Download File From Enhance Speech AI Tool

Community Beginner ,
Apr 28, 2023 Apr 28, 2023

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The Enhance speech AI tool is great! But recently I have been unable to download the files I upload to be enhanced. The download button simply does nothing. I have tried on Chrome as well as Edge. Maybe I am missing someting, but also seems like a bug. 

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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It works for me on Chrome.

Check your firewall.

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Community Beginner ,
Apr 28, 2023 Apr 28, 2023

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That is a good point. I am on office wifi but usually wfh. Thanks for the response!

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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if your firewall's not the issue, clear your cache and adobe.com cookies.

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Community Beginner ,
May 05, 2024 May 05, 2024

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Go to the application tab and for the premiere pro, click on the menu (three dots), then choose to get add-ons and install enhancement speech there.

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Community Beginner ,
May 05, 2024 May 05, 2024

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* In Creative cloud app

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