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I can't see my video

Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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Hi!

Whenever I try to start a new project (with my imported videos or the sample medias), I just can't see the uploaded videos. I can hear the sound, but can't see anything (even when the video is playing).

Can someone help me?


Thanks,

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Adobe Employee ,
Nov 01, 2018 Nov 01, 2018

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Hi mariegilfabris,

Sorry for the trouble here. This seems completely strange.

Can you help us find some information -

  • the device(& OS) you are using?
  • By upload, do you mean imported media in the project on Timeline/Monitor ?
  • Also a screenshot, if possible.

Keep highlighting your doubts. !

Glad to help,

Mayjain

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Adobe Community Professional ,
Nov 02, 2018 Nov 02, 2018

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Hi,

This does seem weird. Have you previewed your video on your phone or camera to make sure its viewable?

Once in Rush you select your clips and it automatically places everything on the timeline so you can preview.

Aside from checking your videos, the only other thing I can think of is maybe your Hide/Unhide Track Video is clicked?

Try Viewing your Track Controls by going to the View Menu and selecting "Track Controls" or click the icon on the bottom left of the app

1.png

and then make sure the Eye Icon is toggled ON

2.png

Hope that helps!

cheers,

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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New Here ,
Jan 06, 2020 Jan 06, 2020

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I have the same issue. After I imported video files I can't see the video but I can hear the sound.

Adnotacja 2020-01-06 134822.jpg

 

and as you can see it's everything ok with the video when I play them outside the Adobe Premiere Rush.

Adnotacja2 2020-01-06 134822.jpg

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New Here ,
Jan 06, 2020 Jan 06, 2020

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It's working after restart all program.

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Adobe Employee ,
Nov 02, 2018 Nov 02, 2018

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Still having this issue, mariegilfabris? Let us know.

Thanks,

Kevin

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Adobe Employee ,
Nov 09, 2018 Nov 09, 2018

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Hey there, mariegilfabris!

Has this issue been solved? We'd love some feedback!

-Caroline

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New Here ,
Apr 16, 2020 Apr 16, 2020

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I'm having the same issues .  It says that it can't find my media files.  Or that I'm using another device , 

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New Here ,
Apr 24, 2020 Apr 24, 2020

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Im also having the same issues ive check to see if the video is locked but its not. not even the sample videos work or being displayed. so i havent been able to create anything. and audio isn working either

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