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I downloaded Premiere Rush 1.5.58 and now the program won't load anything (see image below). I performed the troublshooting basics - logging out > restarting computer > logging in > still doesn't work. Uninstall > Reinstall > still doesn't work. Device manager > change the driver > restart > still doesn't work. Opened Rush > cleared cashe > restarted > still doesn't work. Basically all the combinations of logging out, reinstalling and restarting has not worked.
The next best solution would be to reinstall the previous update; however the previous version was showing me the "You've reached your export limit" error, eventhough I have the subscription. I've had this error for about a month, hoping an update would fix it--just my luck I have a new issue. Again, I performed the troubleshooting basics of uninstalling, reinstalling, logging out, etc. and nothing has worked. Even downloading older versions and I still receive the same error.
So Obi-Wan Adobe, you're my only hope. Can this be fixed?
Thank you in advance.
We're sorry for the trouble. Can you try launching Premiere Rush after disconnecting the internet?
Let us know how it goes.
I disconnected the internet and launched Rush and the program did load offline. But I am getting the "Your Premiere Rush subcription has ended" error. Is there a way to get it synced again? Thank you!
Are you using Rush with a trial account? You can also see some methods suggested by Peter: https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tuto...
Hi Kartika, I do have a yearly subscription with Rush and it's not expired. For some reason it's just not syncing.
Sorry, you're stuck in this state. If we can get your log files that would be super helpful!
Look forward to hearing back.