Premiere Rush says I'm out of exports but I subscribed 2 days ago...

[llavalle]

So I bought a Premiere Rush subscription over the weekend.  When I did that, I still had 3 exports left...  Used up my 3 exports then the refresh button wasn't working I thought it might take a few hours to set it up... but it's been 2 days later and I still see the message on top.... but trying to buy tells me I already have this product (as expected).

Tried reinstalling, updating to no avail.  Any help?  I just bought the product and can't use it!

Then I get this  : 

But the refresh button does nothing.

[RCKid41]

I have the same problem.

Had a chat with an Adobe representative last Friday and was told to wait until today and the problem would be corrected. I updated Premiere Rush today and when I tried to share a project I again received the "you have exceeded your export limit" message.

I'm paying for something I can't use and am not a happy user.

[Jackson Woods]

I have the same problem as well. I was told to wait so I did for 4 days! I still have the same issue I don't think they can fix it I've been with the support team and it seems as if they don't know how to fix it. I can't just keep waiting. 

[llavalle]

Yeah - was with support earlier today and was told that engineering is aware of the issue and working on it.  Seriously - I'll ask for a refund if this isn't fixed by the end of the week.

[petergaraway · Accepted solution]

Hi all, 

Sorry for the trouble with this issue. I believe this was resolved today. If you continue to experience this problem by end of the week please let us know and we'll get it resolved asap. 

Thank you for your patience. 

Best, 

Peter

[Jackson Woods]

I can now export videos. I still have an open case. Could you resolve that open case?

[llavalle]

Yup - same - it seems to be working now...  that was cutting it close...

[petergaraway]

Thanks for the response! Really happy to hear it's working correctly now. I'm not sure how support closes cases but I'll pass along the info and hopefully, they can sort that part out soon if they haven't already. 

Take care, 

Peter 

[smokestacklightning]

Hello! I am afraid I have the same issue. Paid for the subscription just some days ago. Reinstalled because of some problems and now   it says I've reached the limit, when I press "buy" it would cancel the transaction, because I've already paid. I am not sure what to do. Would be happy to get some advice. Oh, I am working on my iPhone 7 plus - if it's somehow important. 

[petergaraway]

Hi smokestacklighting, 

Can you please trying signing out and back into Rush? Please make sure to use the same Adobe ID you purchased Rush with. If you continue to have an issue please reach out to Adobe support (800) 833-6687

Cheers!

Peter

[ivanbeg]

Bloody hell, I reactived my Rush subription yesterday. Paid for it and still showing as can't export because trial expired. Adobe will you actually do something about it. I worked an hour on a project and certainly I do not want to lose it uninstall the app and havinf to reinstall it! FIX IT! ASAP.

[copycath]

I have had a paid plan that includes Rush for a long time but only recently started using Rush and have the same problem - it is threatening me that I only have two more exports left before I have to upgrade. I am so sick of this corporate thuggery from every major software company - MS, Apple, Adobe, Flickr, Vimeo, Facebook, you name it, they offer products that simply don't work properly and little to no customer support. Flickr has exactly the same issue, but at least with them it only threatens that you need to upgrade and you just click through it. When will this be fixed Adobe?

[Alex1907]

Hi,

Having the same trouble with exporting. Subsciption purchased, still blocking exports as 'limit reached'. I've tried uninstalling and reinstalling the software to no avail. Any suggestions please?

[Jacques5C70]

Hi,

Premiere Rush is included in my package, but exports are limited to three. That doesn't seem normal to me. Or, did I miss something ?

[cristphoto1]

Same problem here.  I enrolled in the Adobe Suite which includes Rush about 10 months ago.  I just recently strated using Rush.  After saving three videos I'm apparently locked out (I can start program but not save or export anything).  I clicked the "Upgrade" button at top of screen and Adobe want to charge me $10 a month for a program I already subscribe to.  This can't be normal. It would be like editing three photos in Photoshop and then being forced to upgrade.  I would like to know what is going on Adobe.  Hello - please respond Adobe.  

[llavalle]

Rush is an add-on subscription. This is normal. While you get the "app"
with any CC plan, you need to pay an additional $10/mo to get rush.

[cristphoto1]

You're saying you get the app but to make it work you need to pay an additional $10 a month?  This is a minor program that Adobe wants to charge as much as the entire Photo Suite.  That's not right.

[Mohd15A7]

I have the same issue!! Why must Adobe support asked me to contact Apple? Of course I have contacted Apple.. and they suggested me to contact Adobe. Why can't Adobe ask my email address, then do the investigation and track my purchase with Apple - and find yourself whether I have paid or not?