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Rush will not Render from iphone 11 Pro Max

New Here ,
Apr 10, 2020 Apr 10, 2020

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I have an iphone 11 Pro Max. After doing simple editing in Rush, I cannot get the Rendering to complete. HELP! I have plenty of storage in Creative Cloud.  It takes hours and then no product. How do I export the video to my Photos so I can use it?

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Export, How to

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New Here ,
Apr 10, 2020 Apr 10, 2020

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As a last resort I turned on Airplane Mode and set my phone to Do Not Disturb, and hit Export once again.  This time it worked!  I don't know if changing those settings is what made the difference, but it rendered and saved to my Photos.  It took about 2 hours for a 40 minute video but that was much less time than before when it would not finish at the end.  Hope this works for others.

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Adobe Employee ,
Apr 10, 2020 Apr 10, 2020

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That's very interesting Ben. Thanks for sharing. I'm not exactly sure why that would make a difference but appreciate you sharing. 

 

Can I ask a few questions?

 

  1. Can you tell me how long your project was? 
  2. What type of media is in your project? 4k or 1080 HD?
  3. Did you use any effects? Speed, Color?

 

Getting a few more details would really help us try to find a cause for this issue. Can you please take a screen recording of the crash happening? I'd love to see the way your projects look and when the app crashes. Also if you could share your logs from Rush. Heres how:

  1. Launch Rush 
  2. From the Project Browser, tap on the gear icon (top left of screen) 
  3. Tap on Preferences > Share logs 
  4. Share to any site I can download them from

 

Thanks again!

 

Peter

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