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The Premiere Rush on my desktop do not have access to the Adobe Team Porjects service

New Here ,
Dec 05, 2018 Dec 05, 2018

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Whenever I open the rush, it always notices me that it does not have access to the Adobe Team Porjects service, and, after I clicking the OK button, it stays on the loading screen and I can do nothing as the button of "Create a new project" keeps grey, just like the picture shows.2222222222222.jpg

What should I probably do to get into the rush successfully?

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correct answers 1 Correct answer

Adobe Employee , Jul 13, 2021 Jul 13, 2021
This is an old post, but we fixed this issue at the beginning of July 2021. If you experience this error again, please let us know by creating a new post. Thank you!

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Adobe Employee ,
Dec 05, 2018 Dec 05, 2018

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Hi guoxuzhen,

Do you have Premiere Pro 2019 on this machine. If yes, launch Premiere Pro CC 2019 and then try to launch Rush CC. Check if it makes any difference.

//Vinay

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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This is an old post, but we fixed this issue at the beginning of July 2021. If you experience this error again, please let us know by creating a new post. Thank you!

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