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Trying Free Trial of Rush, Stuck on Blue Circle and Tutorial

Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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When I open Rush, it stays on the loading screen permanently. I'm running the free trial version to test it out to see if I want to subscribe. I've looked across the web and this support forum for what to do to fix it. 

 

Running the program as Admin does not fix it.

Switching the display adapter does not fix it. (Nor do I think that's a good fix in general)

Signing out and then signing back in will get me to the tutorial, but then I get stuck on the preparing video loading bar.

 

I really want this app to work for me. I have 32 gb RAM, i5-10600k, Radeon RX 480 gpu.

Please help. Thanks.

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Freeze or hang

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correct answers 1 Correct answer

Adobe Employee , May 11, 2021 May 11, 2021
Hi @AtlasZer0 @RunMountain @smidrel @Julia5EC7  Thanks so much for everyone's feedback and patience. We believe we have a good understanding of what's causing this, thanks to your help, and will be working on a permanent fix.  Until that fix is available (fix date not known yet), the best thing to do is 1. Roll back to the previous version of Rush (15.54) or 2. Edit while disconnected from the internet (option 1 likely to be the best option).   Again we're sorry for this inconvenience and ...

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi there!

We're sorry about that. What happens when you launch Rush while the internet is turned off? Does that help?

 

Looking forward to your response.

Thanks,

Kartika

 

 

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Community Beginner ,
May 03, 2021 May 03, 2021

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It says that my subscription can't be verified because I'm not connected to the internet and I can't continue into the program.

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Community Beginner ,
May 03, 2021 May 03, 2021

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I also want to mention that deleting all the folders inside the Premiere Rush folder does fix it to a degree, but then when I try to make a new project, it gets stuck on "Preparing Media" and I have to force close the program, and upon reopening, it goes back to the blue circle.

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Adobe Employee ,
May 04, 2021 May 04, 2021

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It looks like we'll need to hop on a remote session to troubleshoot this further. Can you reach out to us via phone or chat here? http://helpx.adobe.com/contact.html

Thanks! 

Kartika

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Adobe Employee ,
May 05, 2021 May 05, 2021

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Hi @AtlasZer0 ! 

 

I'm very sorry you're experiencing this issue. We're actively investigating what may be causing it. If you could please follow these steps and provide these log files, we would greatly appreciate it. 

 

  1. Quit Rush 
  2. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5
  3. Place the attached files into the 1.5 folder 
  4. Launch Rush 
  5. After Rush is in a bad state, quit Rush 
  6. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5\logs 
  7. Share the log files with us 

 

Hopefully, these logs will give us a better idea of what's going wrong. I'm working on getting similar steps for Mac users. 

 

Thank you! 

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New Here ,
May 05, 2021 May 05, 2021

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Hi! I am dealing with a similar issue on a Mac. My project won't open and I am extremely frustrated because I was in the middle of editing it. I have researched multiple threads on this issue and have not found a solution. Can I share my log files with you and is there a solution for Mac users?

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Community Beginner ,
May 05, 2021 May 05, 2021

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I have the same problem! Truly I am going to quit Adobe Premiere Rush for ever. The problem with "blue curcle" is annoying. I've tried so many variants to solve it, but failed. Nothing helps. Recently I have bought a new laptop running on Windows 10 and install Adobe Rush on it and do you believe? I have the same problem that I have on my PC. 

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Adobe Employee ,
May 06, 2021 May 06, 2021

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@smidrel Sorry you're dealing with this issue. Can you please follow these steps to try to determine what's causing this for some users? 

 

  1. Quit Rush 
  2. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5
  3. Place the attached files into the 1.5 folder 
  4. Launch Rush 
  5. After Rush is in a bad state, quit Rush 
  6. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5\logs 
  7. Share the log files with us 

 

Thank you! 

 

Peter 

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Community Beginner ,
May 11, 2021 May 11, 2021

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Hi there,

 

I have the exact same issue with the 1.5.58 version of Rush. When I rollback to the previous version, the software work but i cannot share and publish any videos since I don't run the last version of Premiere Rush.

 

I have a windows 10 and recent and decent Dell laptop computer, can Adobe help us please ??

 

Best regards,

 

Olivier C.

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Hi @AtlasZer0 @RunMountain @smidrel @Julia5EC7 

 

Thanks so much for everyone's feedback and patience. We believe we have a good understanding of what's causing this, thanks to your help, and will be working on a permanent fix. 

 

Until that fix is available (fix date not known yet), the best thing to do is

1. Roll back to the previous version of Rush (15.54)

or

2. Edit while disconnected from the internet (option 1 likely to be the best option).  

 

Again we're sorry for this inconvenience and hope to resolve this issue soon. 

 

Thanks again for your help and patience.

 

I'll try to update this thread once fixed.   

 

Petre 

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Community Beginner ,
May 12, 2021 May 12, 2021

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LATEST

Hi Peter,

 

Unfortunately, rolling back to previous version will not allow us to save our work, as the app asks to upgrade to do so.

 

Btw please find the error log of Rush

 

Hope you will fix that issue soon. Thanks a lot.

 

OC

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