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Are there any known issues with image maps and Internet Explorer 11? Specifically where there are correct image maps to text pop-ups, but I get inconsistent error message stating, "BSSCPopup" is undefined." When I view the topic with image maps in Chrome, the popup is accessible, but in IE11, it is not.
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What RoboHelp version and what output? Check whether you're all pached up with patches and separate updates. These generally improve browser compatibility. For a list of patches, please see: http://www.wvanweelden.eu/articles/robohelp-patches-and-updates