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I have started the conversion of my 2017 classic project which is about 2 gigs of size. It has been over an hour is that normal?
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I assume you mean you are converting your Classic version to the new 2019 rather than upgrading to 2019 Classic.
If you have Update 8 applied, there is an issue with upgrading but there is a fix for that. Take a look at RoboHelp 2019 on my site. There is a link there to a later build that you can download from Adobe.
See www.grainge.org for free RoboHelp and Authoring information.