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Failed to Import Documents when publishing FM2017 to Responsive HTML5

New Here ,
Aug 28, 2017 Aug 28, 2017

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I am working on setting up procedures to publish a number of FM books to Responsive HTML5 from FM.  I am able to successfully publish some books, but others fail with the following (I get this same message if I try to publish even just a single FM file)

I have also tried importing books or individual fm files into RH and get this same (or similar error).

I have taken a look at the logs, but very little information is provided other than that it failed importing.

Can anyone help me with this issue?

John

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FrameMaker integration

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Adobe Community Professional , Aug 28, 2017 Aug 28, 2017
There's an "invisible" limit of about 30 characters - I first ran into it when I was importing FM docs on a long network drive path into a RH project located in c:\projects\Project_name\ - some xrefs would work fine & others on the same page wouldn't. Once I moved the whole FM source into a location with a shorter name, it all worked well.

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Adobe Community Professional ,
Aug 28, 2017 Aug 28, 2017

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Have you applied all patches? Check for excessively long path and file name lengths too - the import engine is sensitive to them.

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New Here ,
Aug 28, 2017 Aug 28, 2017

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yes on the patches.. but I think you are on to something with the long file names...

I was able to "fix" the problem for one fm file I was test publishing.  The fm file had a number of inset fm documents, some of which had word inset documents.  That is, there are nested insets in the FM file I was publishing to responsive html5.  I converted all insets, including the nested insets, and then the file would publish without error.  Is there a limit to either the number of insets I can have in an FM document, or the level of nesting allowed?  The fm file/book publishes fine to PDF with the nested insets.

so maybe it is the length of file names coming into play with the insets and nested insets...

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Adobe Community Professional ,
Aug 28, 2017 Aug 28, 2017

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There's an "invisible" limit of about 30 characters - I first ran into it when I was importing FM docs on a long network drive path into a RH project located in c:\projects\Project_name\ - some xrefs would work fine & others on the same page wouldn't. Once I moved the whole FM source into a location with a shorter name, it all worked well.

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New Here ,
Aug 28, 2017 Aug 28, 2017

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Thanks Jeff.... I appreciate your quick help on this...

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