We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Hi! I am using Robohelp HTML and version 18.104.22.168. I am new to Robohelp and don't understand most of it. I have finished my project and when my co-worker generates the file, the pages look nice (full pages). But when I generate it, I get pages that end when the text or images are done. We generate it from the same location (on our network). I've even tried generating from my local drive and it still does not work.
Co-workers generated file:
My generated file:
She said it had something to do with the unchecking of the "Limit the scope of project styles only to topic contents" in the Optimization section when generating the file, and it's unchecked, but still looks like above.
Aside from your file having the grey-ish looking background where the icons are on the right side, I'm not seeing much of a difference.
I'm wondering if perhaps this might have something to do with the zoom settings on the page? Do things change for you if you press and hold the Ctrl key while pressing the zero key? (Ctrl + 0) That action should reset the zoom settings for the page to 100%.
Like Rick, the only difference I can see is the grey background, which
could be what your co-worker is saying.
What are we both missing?
Do the topics look different? You have only shown the start page.
I've tried different zooms, I've even tried different browsers. The problem is we want it to have the white background and to fill the page, my page ends right after the icons.
Another page that looks different is...
Ahhh, so it would appear that something is just a fuzz different with the CSS you are using and the CSS your partner is using.
I think in this case the simplest fix would be to ask your partner to send you a copy of the CSS file being used. Then you save their CSS to your folder and replace the one you are currently using.
The funny thing is, she is going into the exact same file in our shared drive. So, she is opening up the same file that I am. So wouldn't we share the same CSS file as well?
Yes, we are using the same settings (it's the same file). The only difference is which computer we generate it from.
Apologies if I'm stating the obvious here.
You said the only difference is the computer that the project is generating from.
My question is to ask if the page actually displays differently for all involved?
For example, when your co-worker generates, you see the page as you want and everyone else sees the page as they want.
But if YOU generate, Everyone involved sees your version of the page.
Or is it only you that sees the page in the "erroneous" state?
Is source control involved? Or do you simply take turns opening the project from the network and making changes?
Have you compared RoboHelp versions? Are you and your co-workers all using the exact same version of RoboHelp?
No apologies needed, I appreciate any and all help you can provide 🙂
When my co-worker generates the file, we all see what we want to see. I see it correctly on my computer and on hers. And it's the same when I generate the file on my computer and she opens it, she sees the "ugly" format.
We take turns opening the project.
And we are using the same Robohelp versions.
Ignore last response.
Copy the project to your local drive and see if it works then.
I tried that as well. I get the same results.
And you have both compared the versions of RoboHelp involved? I'm guessing they have to be identical because you are both opening and working with the same project, right?
We found our answer. I had not updated my version of Robohelp to the latest software, my coworker is using version 22.214.171.1241 and I am using version 126.96.36.199. When I updated my software and regenerated the files it worked. I'm sorry for all this trouble and thank you all for your help!!
Do you both have the same updates applied to RoboHelp?
Thinking some more about this, if you are both accessing the same project,
the difference is most likely to be a setting. Start with the one
mentioned, then compare all others.
Also try pressing F5 in case you are looking at a cache issue.
Finally, are you both using the same browser?
We are using the same browsers, I've tried clearing my cache and even restarting my computer.
We'll have to go through each setting to see what (hopefully something) is different.