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HTML5: Previous & Next buttons do not appear in MS Internet Explorer

Explorer ,
Feb 21, 2018 Feb 21, 2018

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Re:  The "Previous" and "Next" buttons in HTML5 output.

The Previous and Next icons do not appear when using MS Internet Explorer 11 and RoboHelp 2017.

They appear fine in Google Chrome or Mozilla Firefox.

Does anyone know a fix to this?

Thanks.

Mark

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HTML5 layout

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LEGEND ,
Feb 21, 2018 Feb 21, 2018

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Hmmm, do you have a Browse Sequence defined?

These buttons are normally presented in order to move through a defined browse sequence. So it could be that IE is behaving as expected but FF and Chrome are the ones with the issues.

Cheers... Rick

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Explorer ,
Feb 21, 2018 Feb 21, 2018

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I do have browse sequences defined -- which is why they work in Chrome and Firefox.  It's only Internet Explorer that doesn't display them.

I'm working in state government, with heavy cyber security, firewalls, all kinds of security and network complications. I don't know if that could have anything to do with it.

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LEGEND ,
Feb 21, 2018 Feb 21, 2018

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LOL, your initial post simply stated that you weren't seeing them. This has been a common complaint among RoboHelp users for many years before Responsive even came along. So it's a bit of an educated "shot in the dark" and "knee jerk" question to ask if Browse Sequences are being used. In many cases the answer to that question is "What's a Browse Sequence?".

As with anything, I suppose security changes might have something to do with it.

Do they appear when you run the output locally? Then they disappear once it's uploaded to a server?

Cheers... Rick

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Explorer ,
Feb 21, 2018 Feb 21, 2018

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Re: Do they appear when you run the output locally?

That's a good question.  The answer, though, is that even run locally, the icons do not appear when viewed with IE browser.

One thing about Browse Sequences that is easy to forget is that you have to not only create them, but that you also have to enable them via the Output dialog box.  (In this case, though, I've got them created and enabled.)

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LEGEND ,
Feb 21, 2018 Feb 21, 2018

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LOL, well, one would think that the fact they were visible would mean they were enabled.

I really wish I had a decent answer for why they aren't appearing on IE. Likely down to some obscure security setting or some CSS element thing that Adobe will need to address.

Perhaps file a bug report?

http://www.tracker.adobe.com

Cheers... Rick

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Explorer ,
Feb 21, 2018 Feb 21, 2018

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I will do that.  Thanks.

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