We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
I've saved a User Guide project on my server. I've created a web page and added a link to the user guide but it doesn't work. Can anyone assist please?
I created my User Guide using Adobe RoboHelp 2015 and saved it on my server.
I then created a web page and added a links to the user guide. This works when I save everything on my hard drive, but when I put it on the server the link doesn't open.
I'm not as technical as I'd like to be - I simply create the documentation.
Can you share a screen capture of your RoboHelp Outputs (SSL) dialog, the one that looks like this:
And the HTML code of the link from the page you are trying to offer the link to open the help?
These bits of information should help us better help you.
Should the path be 202015 as shown or should it be 2015?
In addition to what Peter asked, I'm noticing the output settings are for WebHelp PRO. Are you publishing to the separately purchased and installed "RoboHelp Server" product?
If not, you need to abandon that output type and opt for basic WebHelp instead.
I’m publishing to my company’s server – I’m not using a separate RoboHelp Server. Actually Peter’s just pointed out something that could be the culprit.
Ahhh, so many folks choose that output thinking that it just HAS to be somehow better and offer more than basic WebHelp. So indeed, you do need to ignore that output type and opt instead for basic WebHelp!
Okay Rick, thanks - I'll give it a go.
The path should be 2015 - I thought that the %20 represented a "space".
Yes, I misread it.
I've now saved it as a WebHelp output and I'm getting the same response when I try to click the hyperlink.
Are you up for a one on one chat via computer where I can actually see your screen in real time?
If so, shoot me an email to rickstone1975 (at) gmail (dot) com and I'll be happy to connect with you briefly in order to try and help you get squared away.
If you aren't comfortable doing that, I totally understand. I am just sort of hanging loose today and thought I'd toss out the offer. I'm not trying to sell you on anything.
Thanks for that Rick but this is not possible.
Sooo, is your issue resolved? If not, we will simply have to try working another way.
Is the server a web server or a file server?
It’s a Web Server Peter