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New Here ,
Feb 05, 2016 Feb 05, 2016

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I've saved a User Guide project on my server. I've created a web page and added a link to the user guide but it doesn't work. Can anyone assist please?

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Adobe Community Professional ,
Feb 05, 2016 Feb 05, 2016

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This forum is for questions relating to Adobe's RoboHelp product. Was your web page created using that?

If Yes, what version are you using?

If No, you are asking in the wrong place. You need a general web site forum.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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New Here ,
Feb 05, 2016 Feb 05, 2016

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Thanks Peter

I created my User Guide using  Adobe RoboHelp 2015 and saved it on my server.

I then created a web page and added a links to the user guide. This works when I save everything on my hard drive, but when I put it on the server the link doesn't open.

I'm not as technical as I'd like to be - I simply create the documentation.

Ros

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LEGEND ,
Feb 05, 2016 Feb 05, 2016

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Hi there

Can you share a screen capture of your RoboHelp Outputs (SSL) dialog, the one that looks like this:

tmp2.png

And the HTML code of the link from the page you are trying to offer the link to open the help?

These bits of information should help us better help you.

Cheers... Rick

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New Here ,
Feb 05, 2016 Feb 05, 2016

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Adobe Community Professional ,
Feb 05, 2016 Feb 05, 2016

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Should the path be 202015 as shown or should it be 2015?

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LEGEND ,
Feb 05, 2016 Feb 05, 2016

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In addition to what Peter asked, I'm noticing the output settings are for WebHelp PRO. Are you publishing to the separately purchased and installed "RoboHelp Server" product?

If not, you need to abandon that output type and opt for basic WebHelp instead.

Cheers... Rick

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New Here ,
Feb 05, 2016 Feb 05, 2016

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I’m publishing to my company’s server – I’m not using a separate RoboHelp Server. Actually Peter’s just pointed out something that could be the culprit.

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LEGEND ,
Feb 05, 2016 Feb 05, 2016

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Ahhh, so many folks choose that output thinking that it just HAS to be somehow better and offer more than basic WebHelp. So indeed, you do need to ignore that output type and opt instead for basic WebHelp!

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New Here ,
Feb 05, 2016 Feb 05, 2016

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Okay Rick, thanks -  I'll give it a go.

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New Here ,
Feb 05, 2016 Feb 05, 2016

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The path should be 2015 - I thought that the %20 represented a "space".

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Adobe Community Professional ,
Feb 05, 2016 Feb 05, 2016

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Yes, I misread it.

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New Here ,
Feb 05, 2016 Feb 05, 2016

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New Here ,
Feb 05, 2016 Feb 05, 2016

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I've now saved it as a WebHelp output and I'm getting the same response when I try to click the hyperlink.

http://ygdevserver2/RoboHelp%202015%20Guides/WFTL%20Maintenance%20Guide/!SSL!/WebHelp/Permissions.ht...

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LEGEND ,
Feb 05, 2016 Feb 05, 2016

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Hi there

Are you up for a one on one chat via computer where I can actually see your screen in real time?

If so, shoot me an email to rickstone1975 (at) gmail (dot) com and I'll be happy to connect with you briefly in order to try and help you get squared away.

If you aren't comfortable doing that, I totally understand. I am just sort of hanging loose today and thought I'd toss out the offer. I'm not trying to sell you on anything.

Cheers... Rick

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New Here ,
Feb 08, 2016 Feb 08, 2016

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Thanks for that Rick but this is not possible.

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LEGEND ,
Feb 08, 2016 Feb 08, 2016

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LATEST

Sooo, is your issue resolved? If not, we will simply have to try working another way.

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New Here ,
Feb 05, 2016 Feb 05, 2016

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Adobe Community Professional ,
Feb 05, 2016 Feb 05, 2016

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Is the server a web server or a file server?

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New Here ,
Feb 05, 2016 Feb 05, 2016

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It’s a Web Server Peter

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