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Images not authenticating in Zendesk

Explorer ,
Mar 23, 2021 Mar 23, 2021

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I'm using RoboHelp 2020.3.32 publishing to Zendesk and my images keep disappearing after four days. According to Zendesk Support, this is caused by the images not authenticating properly. They suggest that I add the images manually (not an acceptable solution). Any suggestions on how to make this work in RoboHelp? 

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correct answers 1 Correct answer

Adobe Community Professional , Mar 26, 2021 Mar 26, 2021
Update 4 is now available via Help > Updates. ________________________________________________________ See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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That sounds a lot like a Zendesk question, nothing that RH does (what does Zendesk expect an "authenticated image" to look like?)

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Adobe have replicated this issue and it is being looked into.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hi Kevin,

It was an issue in RoboHelp how it was uploading the images. Thanks for reporting. Fix  made it to update 4 just before we wrapped up all the work. It shall be avilable in few days time.

 

Thanks,

Vivek

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Update 4 is now available via Help > Updates.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Mar 26, 2021 Mar 26, 2021

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Thanks for the update and your help. I've installed the update and republished my projects. If you don't hear from me next week, you'll know it was a success.

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