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I'm using RoboHelp 2020.3.32 publishing to Zendesk and my images keep disappearing after four days. According to Zendesk Support, this is caused by the images not authenticating properly. They suggest that I add the images manually (not an acceptable solution). Any suggestions on how to make this work in RoboHelp?
That sounds a lot like a Zendesk question, nothing that RH does (what does Zendesk expect an "authenticated image" to look like?)
It was an issue in RoboHelp how it was uploading the images. Thanks for reporting. Fix made it to update 4 just before we wrapped up all the work. It shall be avilable in few days time.
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Thanks for the update and your help. I've installed the update and republished my projects. If you don't hear from me next week, you'll know it was a success.