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Master page for PDF no longer takes effect for existing projects since update 11 RH 2019 new UI

Enthusiast ,
Feb 14, 2020 Feb 14, 2020

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Hi all,

I am just testing the new update 11 for RH 2019 new UI. Apparently, the master page is no longer considered for the PDF output for any of my existing projects. I also tried to use the default pdf master page and created a new one. I also removed any fields and just put plain text into the headers and footers. Still not working.

When I create a new project, the master page is considered for the PDF output.

Is anyone else having issues here? Any ideas what I might try to resolve this?

Thanks and best regards

Karin

TOPICS
New UI , Output presets

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correct answers 2 Correct answers

Community Expert , Feb 14, 2020 Feb 14, 2020

Karin. There's now another post with this problem at https://community.adobe.com/t5/robohelp/images-in-header-footer-of-pdf-output-no-longer-show-since-2019-0-11/m-p/10924566?page=1#M128790

 

I have alerted Adobe and will post back when I have some more information.


www.grainge.org

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Community Expert , Feb 14, 2020 Feb 14, 2020

Karin. Also now a possible solution.


www.grainge.org

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Community Expert ,
Feb 14, 2020 Feb 14, 2020

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I hate asking you this but is the master page selected in the preset? I ask as I only have one project already set up and that seems OK.

 

Try creating another PDF preset.


www.grainge.org

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Enthusiast ,
Feb 14, 2020 Feb 14, 2020

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Yes, the master page is selected in the preset. I also tried several new PDF presets, which did not help. I made a PDF output of the ReImagined Sample using the Print General master page. This also does not work. I could only get it to work with a completely new project.

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Community Expert ,
Feb 14, 2020 Feb 14, 2020

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Karin. There's now another post with this problem at https://community.adobe.com/t5/robohelp/images-in-header-footer-of-pdf-output-no-longer-show-since-2...

 

I have alerted Adobe and will post back when I have some more information.


www.grainge.org

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Community Expert ,
Feb 14, 2020 Feb 14, 2020

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Karin. Also now a possible solution.


www.grainge.org

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Enthusiast ,
Feb 18, 2020 Feb 18, 2020

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Thanks Peter, this also solved my problem.

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