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Need help installing latest version of RoboHelp

New Here ,
Dec 02, 2019 Dec 02, 2019

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We have perpetual license for Robo help 11.x, which has not expired. Can we use the existing license keys to download and install RoboHelp 2019? If yes, how to.

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Adobe Employee , Dec 10, 2019 Dec 10, 2019
Hi, I just sent you the links to download RH 11 in a private message. Regards, Mayank

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Adobe Community Professional ,
Dec 02, 2019 Dec 02, 2019

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Nope, you'd have to purchase new licenses to RH2019 - RH11 is just too old to qualify for the upgrade pricing.

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New Here ,
Dec 10, 2019 Dec 10, 2019

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Sure, agreed Jeff. But is there a way to obtain the RH 11 desktop installer, since we lost it accidentally and were unable to get it from the `View your Orders’  section in our Adobe account ?

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Adobe Community Professional ,
Dec 10, 2019 Dec 10, 2019

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I believe there is a way. I will get back to you when I have made some enquiries. It may be for the original release so check the Help > About when installed. If necessary the updates can be found here - https://www.adobe.com/support/robohelp/downloads.html . I think back in RoboHelp 11 days you needed to install them incrementally.


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Adobe Community Professional ,
Dec 10, 2019 Dec 10, 2019

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I've got old TCS installers kicking around, but not just RH on it's own.

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Adobe Employee ,
Dec 10, 2019 Dec 10, 2019

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Hi,

 

I just sent you the links to download RH 11 in a private message.

 

Regards,

Mayank

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RoboHelp Documentation
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