• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Publishing has been cancelled.

New Here ,
Apr 19, 2016 Apr 19, 2016

Copy link to clipboard

Copied

Hello,
When I try to generate and publish my already the WebHelp documentation on my FTP, you are giving this error message below.

---------------------------

Responsive HTML5

---------------------------

Publishing has been cancelled.

Failed to create directory: _Portais.

---------------------------

OK  

---------------------------

But the settings, I put as it is in FileZilla, FileZilla and functions normally. What can it be? Images below.


I'm waiting for answers.
Thank you very much.

Views

917

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 19, 2016 Apr 19, 2016

Copy link to clipboard

Copied

Hi there

Perhaps it would be helpful to also see a screen capture of the Publishing settings dialog from RoboHelp?

Cheers... Rick

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 19, 2016 Apr 19, 2016

Copy link to clipboard

Copied

I was confused. I meant Filezilla.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 19, 2016 Apr 19, 2016

Copy link to clipboard

Copied

The following image

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 19, 2016 Apr 19, 2016

Copy link to clipboard

Copied

Perhaps you need to create a folder on the server that is named "INeedHelp" inside the HelpOnline folder?

I'd try that and then try publishing again. Maybe RoboHelp is having issues creating folders.

tmp1.png

Cheers... Rick

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2016 Apr 20, 2016

Copy link to clipboard

Copied

Ah, what a pity ... still did not work. Same error message.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 20, 2016 Apr 20, 2016

Copy link to clipboard

Copied

Hi,

Did you create the folder "INeedHelp" on the server side?

The image which you have shown is of RoboHelp server settings dialog.

Thanks and Regards,

Surbhi Maheshwari

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 21, 2016 Apr 21, 2016

Copy link to clipboard

Copied

Hi Surbhi

Curious what you are seeing that indicates RoboHelp Server? What I've seen so far just seems to be the standard publish dialog. So I'd love to know if there is some tell tale sign I'm missing.

Cheers... Rick

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Apr 21, 2016 Apr 21, 2016

Copy link to clipboard

Copied

Rick is quite right and it brings up an important question. The term "server" in this scenario seems to be a conventional server and not the optional "Adobe RoboHelp Server" - a separate add-on product. So we need to have claudineibjr confirm that this is not being published to an Adobe RoboHelp Server (and if it is, which version?)

Otherwise I think this relates to a common problem some folks have had using the WebHelp publishing dialog using the FTP protocol dialogs. It usually relates to a permission issue or experimenting to find the right string for the path to the FTP Server (as shown in the last screenshot). First let's establish claudineibjr is not using Adobe RoboHelp Server because that requires a different approach altogether.

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2016 Apr 22, 2016

Copy link to clipboard

Copied

Hi Johndaigle,

Very important your observation, but i don't has used Adobe Robohelp Server, im using my server (alias, server of company where i work). I'm using FTP publication dialog box in Robohelp. (Robohelp 2015)

Curious is who using Filezilla, the publication is successful.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 22, 2016 Apr 22, 2016

Copy link to clipboard

Copied

Hello again

I am also a FileZilla user. I manage one of my web sites using RoboHelp and I "publish" using FileZilla. I've never set it up to just publish from RoboHelp. I always open FileZilla to publish.

Cheers... Rick

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2016 May 06, 2016

Copy link to clipboard

Copied

LATEST

Yeah ... I gave up trying to publish straight from Robohelp.

Still, thank you.

Topic closed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2016 Apr 22, 2016

Copy link to clipboard

Copied

Hi Surbhi,

Yes, i create a folder "I Need Help" in the server.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp