RH 2015 Crashes when Importing a 420 page Word document

[ahmadsalahudin]

Hello everyone,

I have a user manual that is more than 400 pages long, its style is really simple and singular in every single page. Yet whenever I try to import it within Robohelp it slows down and stays a long time, then stops working.

I tried the same thing with the PDF version of the document but it also crashes.

Is that a general problem with Robohelp and long Word and PDF files or what exactly?

RH 2015 worked well when I imported a 63 page Word document, so I was wondering whether it is possible to divide a document this big to many pieces and then put them together with the same TOC, and how can I do that efficiently?

Thanks a lot in advance!

A

[EmanAssem · Accepted solution]

It shouldn't crash. I have tried before to import 500-page document and it works fine. I only encountered error when I tried to import it using our template. So, I copy the whole content to a new document and then I proceed in importing. Try to copy your content in another document and click Edit in RH to scan the file.

[ahmadsalahudin]

Thanks a LOT Eman, I really appreciate it. It worked for me very smoothly!