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RH 2017 does not open a Responsive HTML5 project

New Here ,
May 21, 2020 May 21, 2020

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I have a Responsive HTML 5 project that RH won't open. When I click the project on the Project Starter page, I get a message in the lower-left corner that says, "Opening Project Microservices Help.xpj..." I also get a blue circle that spins while RH tries to open the project. I'm using Windows 10.

 

I've waited for about 30 minutes several times and I never get an error message. I just keep seeing the blue spinning circle.

 

Have others had this problem? I'd appreciate any help I can 

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Adobe Community Professional ,
May 21, 2020 May 21, 2020

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Any source control at play here? Have you tried deleting the .cpd file first before opening it?

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New Here ,
May 21, 2020 May 21, 2020

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Thanks for the quick reply. 

I'm not using any source control. I tried thdeleting the .cpd file when I read your reply and the project still isn't opening.

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Adobe Community Professional ,
May 21, 2020 May 21, 2020

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Can you open any of the sample projects ok? That might determine if it's your project or your install of RH that's the issue.

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New Here ,
May 21, 2020 May 21, 2020

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I can open other projects I have. And I can open a backup of the version I'm trying to open today. 

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Adobe Community Professional ,
May 21, 2020 May 21, 2020

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If the backup has got all the content in it, I'd just rename the existing project and use a copy of the backup. If it's not up to date enough, then you'll have to explore some other ways of opening a damaged project. I think Perer has some methods on his site (grainge.org).

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New Here ,
May 21, 2020 May 21, 2020

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Thanks for the suggestion. I'll see what Peter Grainge's site has.

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Adobe Community Professional ,
May 21, 2020 May 21, 2020

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Yes there is stuff there but probably more painful than updating the last backup.

 

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New Here ,
Jun 08, 2020 Jun 08, 2020

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I'm still having problems with this. I can load a backup, close RoboHelp, start it, and open the project. But when I edit a topic, save it and close RoboHelp, I can't open the project again. I don't get an error message.

Peter Grainge said below that there's information about this on his site. I can't find anything. Can anyone point me in the right direction?

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Adobe Community Professional ,
Jun 08, 2020 Jun 08, 2020

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Fixing corrupt projects is covered in this page but I am dubious that is the problem. That's more for when a project will not open at all, ever.

 

Open the Employee Care sample project, make some edits and then close the project. Can you then reopen it?

 

If that can be reopened, then the problem is project related. If it cannot be reopened, then it is something in your environment.

 

Is the project on your local drive or a network drive?

 

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New Here ,
Jun 08, 2020 Jun 08, 2020

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Can you tell me where to find the Employee Care sample project so I can try what you have suggested?

The project I'm working on is on my local drive.

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Adobe Community Professional ,
Jun 08, 2020 Jun 08, 2020

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Click Open Project on the RoboHelp Starter page and then click Samples in the ribbon on the left.

 

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New Here ,
Jun 08, 2020 Jun 08, 2020

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I can open the Employee Care sample project, make some changes and save them, close the project and reopen it without any problems. Does this mean the problem is project related? How would I troubleshoot that.

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Adobe Community Professional ,
Jun 08, 2020 Jun 08, 2020

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If other projects open, it can only be project related.

 

Can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

 

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Peter,

I can't share this document. Thanks for offering to look at it.

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Adobe Community Professional ,
Jun 10, 2020 Jun 10, 2020

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OK but there's not much I can do to help you. 

 

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Adobe Community Professional ,
Jun 10, 2020 Jun 10, 2020

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I'm sure it's been asked, but I couldn't see it (could be blind as I haven't finished my coffee yet 🙂 ).

 

Is your project on your C drive or on a network drive? If it's on a network drive, try moving it to somewhere like C:\projects\ and see if it opens from there.

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New Here ,
Jun 11, 2020 Jun 11, 2020

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My project is at C:\XYZ Help (not the real project name).

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Adobe Community Professional ,
Jun 11, 2020 Jun 11, 2020

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Did you ensure that you have full rights to the folder where it's located?

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