RH 2020 - manage permissions not specified error when connecting to Zendesk trial account

[Tejas Dandekar]

In Context to the below post:

https://community.adobe.com/t5/robohelp/quot-manage-permissions-not-specified-quot-error-message-in-... 

I tried the exact steps from the video https://www.youtube.com/watch?v=InDKV10sb4A. However, I noticed that under the Zendesk profile the Visible To and Managed By drop-downs do not populate anything in my case. Am I missing something?

Is the connection not getting through? I am able to sign in to the portal using the credentials that I provide. I am using a 15 days Zendesk trial account. Would that be an issue?

[Peter Grainge · Accepted solution]

Please don't ask in two threads. Anyone now trying to help would need to post in two threads making it messy. In the other thread I have asked anyone who can help you to reply in this thread.

Have configured who the content should be visible to in ZenDesk? RoboHelp takes that information from there. 

I don't know if ZenDesk limits their trial, that's a question for them.

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[Tejas Dandekar]

Worked now.

Very important step, the Zendesk API needed to be enabled per the video.

Able to publish to Zendesk now.