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RH 2020 New UI - problems generating word output from RH projects upgraded from RH 2019

Participant ,
Sep 08, 2020 Sep 08, 2020

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Are there any known issues when trying to generate word output in RH 2020 New UI from projects that have been upgraded from RH 2019 New UI ?  I have two seperate RH 2020 projects that I upgraded from RH 2019 that I cant seem to generate word output for. One just has the "starting generation message" for ages and nothing else happens and one starts the generation and merges all the files and then just fails to generate.

 

johcnl_0-1599572274241.png

 I am able to produce word output from a new project created in RH 2020.

TOPICS
New UI, Output presets

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Adobe Community Professional ,
Sep 08, 2020 Sep 08, 2020

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I don't remember seeing any other reports like this. It might be worth contacting Adobe (I think the email is techcomm@adobe.com but maybe wait to see if another ACP confirms) . You could also check if any bugs have been logged here: https://tracker.adobe.com/

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Adobe Community Professional ,
Sep 09, 2020 Sep 09, 2020

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See the About RoboHelp sample project for changes to the TOC in 2020. I don't think it should give you a problem but check in case.

 

Try generating a Word output from that project to see if that works or gives the same problem.

 

There is a known issue with Starting Generation. Simply close the project and open it again.

 

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Resources
RoboHelp Documentation