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RH2019: Word Output Error

Explorer ,
Feb 14, 2020 Feb 14, 2020

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Generating Word output gives me following error when viewing the output:

2020-02-14_15-00-08.gif

Please help me solve this issue.

When I generate Word preset, it works fine, but when I try to view the output, Word gives me error and cannot open the file.

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Output presets

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Adobe Community Professional ,
Feb 15, 2020 Feb 15, 2020

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I think I would phrase that is "it looks like it works fine".

 

First question is do you have all the updates applied? If not, update and try again.

 

Next try to generate a printed document from the RoboHelp Reimagined sample project.

 

Post back to let us know how that goes.


www.grainge.org

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Explorer ,
Feb 17, 2020 Feb 17, 2020

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I do have installed latest RoboHelp updates on my machine. I tried running a sample project to generate Word output and it worked totally fine. But, when I tried my own project, it again gave me same error. I even created a new Word preset and used same settings as in sample project, but still i'm getting the same error.

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Adobe Community Professional ,
Feb 17, 2020 Feb 17, 2020

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Create a master page with default.css applied and generate applying that master page. Does it generate then? 

 

If it does then it is something in your CSS  

 

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Explorer ,
Feb 17, 2020 Feb 17, 2020

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Thank you for your response. Just figured out the probably reasons:

  • I changed my TOC and it worked fine. The one that I was using before has some issues when generating in Word.
  • Also I figured that some of my reference topics are not there in the project so when "Include All Referenced Topics" was selected, then the error came.

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RoboHelp Documentation
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