RH2020: Failed to generate PDF

[r.laviolette]

Using RH 2020 and I'm unable to generate PDF output.  It works with RH 2019.

Suggestions???

Thanks,

Rene.

[Peter Grainge · Accepted solution]

I suspect you haven't seen the installation requirements. See PDF Output in the 2020 section of the RoboHelp Tour on my site.

[r.laviolette]

Thanks!!!

[Karin Albrecht]

I am having the same problem. I installed Java 1.8.0_261, as stated in Peter's RoboHelp Tour, but I am still getting the message "Java not found" in the output log. Is there anything else I have to configure? Do I have to enter the path somewhere?

Thanks for any help!

Karin

[Peter Grainge]

The only other reason it fails with that reason that I know of is installing the wrong version, 32 bit instead of 64 bit or suchlike.

[Karin Albrecht]

Thanks Peter, that apparently was the case.