RH2020 FTP profile - INVALID SERVERS

[mcdalga]

Hello,

I am trying RH2020 on a new Robohelp project for  using the new translation mode and i wish to try first if the ftp publishing works as same as RH2019(i am trying with the rh project version by default). I always have the error message (picture above) and i'm not able to create a new ftp profile in RH2020 as i do it in RH2019.(all codes are the same only the server directory is different and is not yet created on the ftp sever ) :

The ftp publishing in RH2019 works correctly. 

Has anyone encountered this type of problem?

Thank you in advance for your response.

MC

[Peter Grainge]

Not that anyone has posted. What is stopping you creating a new profile?

Have you tried creating the folder on the server first? I don't believe that is necessary but it's worth a try. 

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[mcdalga]

No I haven't created a folder on the server yet, thinking that this could create other conflicts since normally Robohelp is in charge of creating it! But I'm going to try and tell you !

[mcdalga]

Thanks for your help but I still get the same error message after manually creating the folder on ftp! Unable to create an ftp profile in RH2020

[Peter Grainge]

You have said again you cannot create a profile. Do you mean you cannot create a new one or simply this one doesn't work and what you mean is you cannot create one that works?

I have never seen that message so I am inclined to think it is a local issue for your IT guys to resolve.

If no one else comes along I suggest trying Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[mcdalga]

I can't create any ftp profile in this dialog regardless of the name or folder I configure with the same connection settings that work with RH2019 or a client ftp such as FileZilla.

[Peter Grainge]

In the preset click the Publish options, then click the Settings icon. You create new profiles there or from the menus. 

[mcdalga]

I created a new profile from the Publish options html5 project but I also tried from the menu and got the same error. 

Tomorrow, I'll ask our IT department if it's possible that a network configuration is responsible for this error (I'm not sure because with RH2019 everything is fine) and i will inform you about 

[mcdalga]

Hello Peter i found why! I  just enter the port number 21 with the keyboard! it's the only thing that i didn't beacause I supposed that it was define by default!

[Peter Grainge]

Bet the air was a bit blue. 🙂

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See www.grainge.org for free Authoring and RoboHelp Information

[Basil15B9]

I've been struggling with exactly this problem - creating a profile for the first time in RH 2020, hoping to automate an upload that I usually do with FileZilla. How dumb can a design get?! They supply a default into a field (a standard port number), then ignore it, expecting the user to notice that it's not "real", and overwrite it with the very same value from the keyboard!

[Amebr]

You can request features and report issues here: https://tracker.adobe.com/

[Peter Grainge · Accepted solution]

The text is in a lighter grey and italics but the contrast is not sufficient and italics doesn't work well in this case as it is numeric input only.

I have created RH-8439 | Tracker (adobe.com) suggesting that if nothing is entered, the suggested input is used.

It's now up to those who got/get caught to add their vote.

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