Copy link to clipboard
Copied
Hello!
After using RoboHelp and creating printed documentation for several years, today I cannot generate Printed Documentation anymore, and neither can my colleague. When we select Printed Documentation > Properties, we get an error message: The parameter is incorrect. The message goes away after I click OK and it pops up again several times. But, then, after I set the Properties and click generate, the output is not created and nothing seems to happen.
Does anyone have any ideas what is going on? I tried deleting the PSS file (I found that idea on an older discussion), but it did not change anything. I also located the Normal.dot file and is not read-only, we have the user profile on our hard disc, without admin rights. Our admin, however, gets the same error message.
Copy link to clipboard
Copied
1] Try one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.
2] If that works OK, then create a new Print Layout in your project and don't use the copy option.
See www.grainge.org for RoboHelp and Authoring information
Copy link to clipboard
Copied
Hi Peter!
Thank you!
I get the same error message in the sample project, as well. Also, my colleague upgraded to RoboHelp 2015 and still receives the same error message, some times. Apparently, not only for Printed Documentation... It is really odd.
Copy link to clipboard
Copied
Hmm.
Some questions to see if they will get us anywhere.
See www.grainge.org for RoboHelp and Authoring information
Copy link to clipboard
Copied
Sure, thank you!
Copy link to clipboard
Copied
Where were your installation files when you installed?
If not on the C drive, I would uninstall using an uninstall program such as Wise 365 or C Cleaner and then reinstall with the files on the C drive.
Post back how that goes.
Copy link to clipboard
Copied
Hi Peter! RoboHelp is unstalled in Program Files > Adobe
Copy link to clipboard
Copied
And yes, on the C drive... Sorry!
Copy link to clipboard
Copied
I asked where the files you downloaded to install were located. Are you
saying they were on the C drive.
Copy link to clipboard
Copied
Yes, I think so.
Copy link to clipboard
Copied
I suggest you contact Adobe Support now and state you cannot install to get
printed documentation. Installation support is free.
Let us know how you get on.
Sorry I couldn't solve it for you.
Copy link to clipboard
Copied
Alright, thank you, Peter! I will return to post if we can resolve the issue..