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RoboHelp 2015 screen freeze problem

New Here ,
Dec 02, 2015 Dec 02, 2015

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I'm working on a moderately sized project (about 15 topics so far, 26 MB total). I've imported HTML files from Google Docs and I'm outputting as PDF. The first time I crashed was a couple of weeks ago. I'm not sure what the problem was, but suddenly the screen was frozen, I'd get error dings when I tried to save or click on anything, yet the task manager said the software was running (not unresponsive). I chalked it up to having too many programs open at the same time or too many topics opened, and I learned to not do that when working on RoboHelp. I wondered if the problem was RAM, since the task manager said I had only a little free memory, but my boss got new RAM instead of more RAM.

Yesterday I had the same problem, only I was just running a browser, Acrobat Pro, Outlook and Lync, and only had a few topics open in the project. I was copy and pasting tags in the HTML window both times I crashed (I crashed once an hour in the 2 hours I was working on RoboHelp).

Details about my situation: I'm working on files stored on my laptop; I just got an upgraded laptop (Lenovo T420) with 4 GB RAM, 64-bit system Windows 7, 2.5 GHz CPU. I was working from home on VPN all occasions I crashed, but my co-worker is having the same problem with her copy of RoboHelp and she mostly works onsite.

I'm considering uninstalling and reinstalling RoboHelp, but I tried that the first time it crashed. I suppose I can edit my files in an HTML editor, but shouldn't I be able to do that in RoboHelp? I'm glad I didn't spend my own money on this software... I don't remember it being this buggy when I worked with it in 2000.

Shawn

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Adobe Community Professional ,
Dec 02, 2015 Dec 02, 2015

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If you got dings when clicking, perhaps all that happened was a dialog box fell off the screen.

Try this if it happens again:

Press Alt + Spacebar, then M.

Then press any arrow key.

Then waggle the mouse until the dialog box comes into view on screen.

Click to drop the dialog box where you want.

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LEGEND ,
Dec 02, 2015 Dec 02, 2015

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Or for a simpler approach, if you have a key on your keyboard with a Windows logo on it, press and hold that key while pressing the left arrow key a couple of times.

tmp1.png

Cheers... Rick

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Adobe Community Professional ,
Dec 02, 2015 Dec 02, 2015

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Perhaps try in order.

Rick's first (keeping in mind it may change the size and position of your window/dialog box).

Then try mine if that doesn't work, as it will work with some dialog boxes that Rick's method doesn't catch. There are a few types of dialog boxes my method  doesn't catch, but they are pretty rare (I think I've come across 3 since I discovered it).

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LEGEND ,
Dec 02, 2015 Dec 02, 2015

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Hey Amber

Can you point me to an instance where the Windows + Arrow doesn't work but the other method does? I'm curious to see that and would like to be aware of the circumstances where that happens.

Cheers... Rick

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Adobe Community Professional ,
Dec 02, 2015 Dec 02, 2015

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Old school dialog boxes like Topic Properties or Insert Images or Find (via Ctrl+F)  - using RH11; possibly some of these have changed in RH2015.

Just FYI, I'm thinking maybe if Shawn was using Ctrl+C and Ctrl+V, maybe they hit F or another close key and brought up one of these style dialog boxes, which for some reason skittered off screen.

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New Here ,
Dec 03, 2015 Dec 03, 2015

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I think I was dragging and dropping, but it's altogether possible I hit the wrong key.

I'll be working with RoboHelp today, so I'll try the "dialog box hunt" methods here. Thanks!

Shawn

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RoboHelp Documentation
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