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RoboHelp 2020.4.173 and SharePoint Authentication

Explorer ,
Apr 30, 2021 Apr 30, 2021

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Hi everyone,

I'm recently updated my RoboHelp to version 2020.4.173 and I'm experiencing a really frustrating behaviour from it.

 

I had set up a Sharepoint site for versioning and co-authoring and everything was working just fine.

 

With the new update, RoboHelp is continously asking for authenthication in order to check in and check out files. I flag the "stay connected" checkbox but it seems to ignore it.

 

As you know, working on documentation occasionally means having one single topic open for a long time and sometimes you apply a number of small revisions when you review other topics.

So RoboHelp is really annoying, since it keeps asking for authentication and I need to enter codes for the two steps auth process and so forth...

 

Is there a way to get fewer authentication requests?

Thank you all 🙂

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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This is not something I can help you with  but as this was working and is broken in Update 4 I think it would be worth going to Support They may have had other reports.

 

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Apr 30, 2021 Apr 30, 2021

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Thank you Peter, I will do as you suggested.

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi Andrea5FAB,

Did this issue get resolved?

Thanks,

Vivek

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Explorer ,
Jun 22, 2021 Jun 22, 2021

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Hello Vivek,

unfortunately, no. 

 

RoboHelp keeps asking for authentication, even if I run it as an Administrator on my machine.

I honestly don't know what to do, It was working just fine before upgrading to version 2020.4.173.

 

Any suggestion?

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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@Andrea5FAB - @Vivek Kumar is asking if it's working now that Patch 5 is out. Try applying that to see if it's fixed your problem.

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Explorer ,
Jun 22, 2021 Jun 22, 2021

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Sorry, @Jeff_Coatsworth and @Vivek Kumar, I didn't know a patch was out.

 

I've just updated RoboHelp. I'll keep you posted.

Thanks a lot!

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