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Robohelp and Creative Cloud Desktop

Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Does anyone know if/what Robohelp (2019) uses Creative Cloud Desktop for?

 

I have a problem that's just started, with it gobbling all my memory and crashing my computer. The CC community advice was to disable it, and I'm just wondering, when I can get IT to log in to my computer, what the implications of disabling it might be.

 

https://community.adobe.com/t5/creative-cloud-services/creative-cloud-desktop-massive-memory-use-cra...

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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I believe it is related to licensing. I'm not certain of that but will see what I can find out.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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I am told 2019 does not use CC Desktop. Do you have some other Adobe product? Acrobat DC is part of CC for example.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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I have Acrobat DC. Although it didn't used to have CC I didn't think - certainly no other CC products.

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Adobe Chat Support assured me I can uninstall Creative Cloud without affecting Acrobat DC. Will see how that goes once IT Support gets back to me (no admin access in corporate environments 😞  )

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Creative Cloud uninstalled. So far everything seems to be working okay.

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Resources
RoboHelp Documentation
Download Adobe RoboHelp