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Robohelp Classic 2019 Webhelp does not return search results in IE11

New Here ,
May 08, 2019 May 08, 2019

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I recently converted my robohelp/webhelp 2017 project to robohelp classic 2019. After I generate my webhelp file and deploy it to my organization's production build, it seems the Search tab doesn't return any search results when I access the webhelp in IE11. However the search does work in the latest versions of Chrome and Firefox. In addition, when I access the webhelp file on my local machine, the Search does seem to work in IE11 which is crazy! I have reported it as a bug, but I thought I would post here as well in case someone else has run into the same issue.

Thanks,

Kim

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Contributor ,
Jun 10, 2019 Jun 10, 2019

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Kim,

My users are reporting the same issue. Did anyone in the forum respond to you?

Mark

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Adobe Community Professional ,
Jun 10, 2019 Jun 10, 2019

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I just generated the Employee Care 3 sample project and have uploaded it to my site. Search is working in IE11.

Try EmployeeCare3 and see if that works for you.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Adobe Community Professional ,
Jun 11, 2019 Jun 11, 2019

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Did the test I set up work for you or does search fail?

Peter Grainge

www.grainge.org

@petergrainge

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Contributor ,
Jun 11, 2019 Jun 11, 2019

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Peter,

Thank you for your time. I tried EmployeeCare3 and the search works.

I found this topic in the forum: https://forums.adobe.com/message/9702368#9702368 and it solved the issue. With IE's "Display intranet sites in Compatibility View" turned OFF, the search works as it should.

Mark 

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Contributor ,
Jun 11, 2019 Jun 11, 2019

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Claudette1969:

I found this topic in the forum: https://forums.adobe.com/message/9702368#9702368 and it solved the issue. With IE's "Display intranet sites in Compatibility View" turned OFF, the search works as it should.

Mark 

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