Step numbering missing from hyperlinked topic

Report · May 16, 2016

I created a topic and added a hyperlink to another topic. The hyperlinked topic included a hyperlink to another topic that included numbered steps. When the web help is generated the numbering is missing from the steps. What do I need to do to have the numbering appear? The styles are correct so it isn't a CSS problem.

Report · May 16, 2016

Are the numbers missing when you open from the link or are they also missing when you open the topic directly?

Can you post some of the HTML of the topic? That can give us a clue as to what is going on. Also, what is the CSS? Just to make sure.

Report · May 16, 2016

The numbers are missing when we open the link not when we open the topic.

I can't give you the web address to html, is there a way to attach a document?

The CSS is one we created.

Report · May 16, 2016

Perhaps this will help. The hyperlinks were created using the DHTML drop down text menu option. I checked the HTML and the numbering style is there along with the other styles used. Here is an abbreviated version of the problem topic:

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="build tags" content="Internal" />
<meta name="topic-check-list" content="Ran Smart Index" />
<meta name="generator" content="Adobe RoboHelp 11" />
<title>Copy of Administrator</title>
<link rel="StyleSheet" href="..\GLG Stylesheet.css" type="text/css" />
</head>

<body>
<?rh-script_start ?><script src="../ehlpdhtm.js" type="text/javascript"
 language="JavaScript1.2"></script><?rh-script_end ?>
Copy Application Scoring - Administrator
Each year during the open application period municipalities
are required to submit applications for grants for the operation
and maintenance of traffic signals along critical and designated corridors
on state highways.
<?rh-dropspot_start
class="dropspot" href="javascript:TextPopup(this)" id="a3" dataid="POPUP606060040" ?>Manage
Scoring Template<?rh-dropspot_end ?>
<?rh-droptext_start class="droptext" id="POPUP606060040" style="display: none;" ?>
An application scoring administrator can edit
a scoring template and criteria if the template has not been finalized.

<?rh-dropspot_start
class="dropspot" href="javascript:TextPopup(this)" id="a11" dataid="POPUP457938137"
style="font-weight: bold;" ?>Edit Scoring Template<?rh-dropspot_end ?>
<?rh-droptext_start class="droptext" id="POPUP457938137" style="display: none;" ?>
<?rh-list_start level="1" an="1" class="rl-P-EPS_Number_1" style="list-style: rh-list;
 list-style: rh-list;" ?>Log
 in as Administrator.<?rh-list_end ?>
<?rh-list_start level="1" an="1" class="rl-P-EPS_Number_1" style="list-style: rh-list;
 list-style: rh-list;" ?>Expand
 the Admin menu and select Template
 Setup > Existing Templates. The Scoring Template List
 screen displays.<?rh-list_end ?>
<?rh-list_start level="1" an="1" class="rl-P-EPS_Number_1" style="list-style: rh-list;
 list-style: rh-list;" ?>Click
 the Edit Template link
 for the template you want to edit. The Edit Scoring Template screen
 displays.<?rh-list_end ?>
Note:  Clicking the
 Template Name link, then selecting the Edit Template link
 on the Scoring Template Details screen also displays the Edit
 Scoring Template screen.
<?rh-list_start level="1" an="1" class="rl-P-EPS_Number_1" style="list-style: rh-list;
 list-style: rh-list;" ?>Edit
 desired information.<?rh-list_end ?>
<?rh-list_start level="1" an="1" class="rl-P-EPS_Number_1" style="list-style: rh-list;
 list-style: rh-list;" ?>Click
 Save. The Scoring Template
 List screen redisplays.<?rh-list_end ?><?rh-droptext_end ?><?rh-droptext_end ?>
<?rh-script_start ?><script type="text/javascript" language="JavaScript1.2">//<![CDATA[
if( typeof( TextPopupInit ) != 'function' ) TextPopupInit = new Function();
TextPopupInit('a3', 'POPUP606060040');
TextPopupInit('a11', 'POPUP457938137');
//]]></script><?rh-script_end ?>
</body>
</html>

Report · May 18, 2016

I did not resolve the problem with the dropdowns within dropdowns losing numbering, but worked around it by incorporating the last dropdowns into the original topic and removing the offending dropdown.

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Step numbering missing from hyperlinked topic