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System hangs before displaying Open Connection dialog box

New Here ,
Jul 12, 2019 Jul 12, 2019

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I am using RoboHelp 2015 (12.0.4.460) with Perforce version P4V/NTX64/2019.1/1815056.

I cannot open new projects from version control within RH.

  1. In RH, I click File > Open Project > Version Control.
  2. In the Select Version Control Provider dialog box, I click Perforce SCM and then click OK.

     The system hangs and doesn't go on to display the Open Connection dialog box. 

  1. I close RH using Task Manager.
  2. Someone else on our documentation team opens the project from version control within RH so that it appears in the Perforce Depot.
  3. I copy the P4.scc file to the project folder in my workspace and then open the RH project. The Get Latest Version dialog box appears.
  4. I click Yes and the project opens without issue.

     

Following are my RH settings.

RHSettings.png

Anyone know how to fix this issue?

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New Here ,
Nov 08, 2019 Nov 08, 2019

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Anyone have a solution? Thanks! 

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