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I want to generate a printed documentation in a .docx format, the docx file is empty after the generation, the creation seems to run correctly (if i choose a .doc format it is quite generated correctly ) . I'm using Robohelp 2015 and Word 2013. I also set the Macro settings to Enable all macros in the "Trust Center" option of Word 2013 and it is the same . Are there some more configuration to do ? thanks a lot for an answer.
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There isn't anything else that needs setting so we'll have to take a step by step approach to fixing this.
First, have you applied the available patches? You should be on 12.0.3 from File > Help. If not, apply the update and try again. You only need to apply Patch 3 as it incorporates the earlier patches.
If that doesn't fix it, go to one of the sample projects and generate an output from there. That will tell us whether it is a general problem for you or one specific to your project.
Post back.
See www.grainge.org for RoboHelp and Authoring information
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Thanks for your answer ... I have applied the Patch 3 and the problem was always present.
But I forget to tell you that Microsoft Word 2003 and 2013 were both installed on my computer.
So the trouble has disappeared when uninstalling Word 2003.
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You can have multiple versions of Word installed but a valid version must have been the last one run when RoboHelp opens.
See www.grainge.org for RoboHelp and Authoring information