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trouble installing Robohelp 2019

Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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Hi all,

 

I'm having trouble with the install but not sure what is wrong. This is happening when I am choosing the language and install location for Robohelp 2019.

 

I choose english, and either default location or choose the program files folder on a win7 device and it doesn't matter but there is a tiny red x on the install location. I cannot get past this, does anyone have any insights on what might be happening? This is just for Robohelp but not the TCS suite.

 

Also - I have downloaded the trial version with the intent on upgrading to the full version with a key that has already been purchased.

 

System specs:

Lenovo T460s

Dual Core Intel I5

8gb RAM

64bit OS

 

Thanks in advance.

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correct answers 1 Correct answer

Community Beginner , Dec 24, 2019 Dec 24, 2019
Hi Mayank, No logs, doesnt even get past the opening screen to install.I have tested on a few other machines and I can get the installer to work, so there is some flash problem on this laptop, which I will figure out after the holidays. thanks for all the assistance anyways, I thought there was a issue with the installer/ this systems specs.

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Adobe Community Professional ,
Dec 16, 2019 Dec 16, 2019

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First, "trial version" is the same as "full version" - there's no difference except for serial number.

Next - Are you installing as an administrator with full rights over your c:\ drive folders? Chances are, you aren't; that's why the program is honking at your choice of location.

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Adobe Community Professional ,
Dec 16, 2019 Dec 16, 2019

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Check the requirements. I am not sure 2019 will run on Windows 7.

 

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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Thanks Jeff,

 

Yes I have logged on with my own admin account, and have given admin rights to the end user to try... same issue.

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Adobe Community Professional ,
Dec 16, 2019 Dec 16, 2019

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@Peter - system reqs say Win7 is ok

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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Thanks Peter,

 

Yes I have checked these requirements:

 

RoboHelp (2019 release)
  • Core i3 or faster processor
  • Microsoft®  Windows® 7, 8.1, or 10
  • 4 GB of RAM or more is recommended
  • 3 GB of hard-disk space is required for installation; additional space is required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
  • 64-bit CPU and operating system 

 

I am checking into the case-sensitive file system part. HDD has plenty of local storage for install as well,

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Adobe Employee ,
Dec 17, 2019 Dec 17, 2019

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Hi,

 

Can you share the screenshot of the screen where you get the error while installing? Also can you share the install.log located at C:\Program Files (x86)\Common Files\Adobe\Installers

 

Regards,

Mayank

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Community Beginner ,
Dec 24, 2019 Dec 24, 2019

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Hi Mayank,

 

No logs, doesnt even get past the opening screen to install.

I have tested on a few other machines and I can get the installer to work, so there is some flash problem on this laptop, which I will figure out after the holidays.

 

thanks for all the assistance anyways, I thought there was a issue with the installer/ this systems specs.

 

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Resources
RoboHelp Documentation
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