Adobe Stock download incorrect

[Bethany221796420057]

Hello, I have licensed stock asset 475340834 to download but the vector file does not match the artwork. The vector file is labled with the correct asset number but when opened, is the artwork for a ball cap and not the excavator that is listed on that page. Please advise on getting this corrected on the site as I don't see anywhere to report this stock file is incorrect. Thank you!

[Abambo]

You are here on the right place. @Contributor1  will take care of your problem, however, there will be no possibilty to licence the correct asset, as shown in the preview, as the contributor made an error during the upload of his asset.

[Contributor1]

Hello, I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

[Bethany221796420057]

Thank you!

[addisonbassist]

Why don't you guys have a process in place to report these things? We're supposed to post a message on a message board? This stock is also incorrect and the downloaded file does not match the thumbnail. 

https://stock.adobe.com/images/nutrition-facts-information-label-for-box-set-daily-value-ingredient-...

[Jill_C]

Perhaps @Contributor1 can refer this request to the appropriate internal resource and issue a credit for the incorrect download.

[Contributor1]

Hello @addisonbassist, I see the issue you're referencing and I've sent these details to be reviewed internally. It looks like this was a free download or I would return the credit to your account. Thank you for the report and sorry for the problem with the vector.

[addisonbassist]

Thanks for that.

Seems like this process would be a lot easier if there was a simple way to report these things.