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Adobe Stock is charging credits when when downloading a preview

Community Beginner ,
Oct 31, 2024 Oct 31, 2024

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Hello, Adobe Stock is charging credits when I'm just trying to download a preview. I do an image search, then when I hover over an image, three icons appear near the top right corner of the image. I click on the 'download preview' icon but it's behaving as if I've clicked on the 'buy' button. No warning that it's going to use a credit or that I'm being charged. It's happened twice today. I only get 10 credits per month - I can't afford to purchase every single image I want to preview. Is anyone else having this issue?

I'm using macOS Monterey version 12.7.5 and Google Chrome which says it's up to date.

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correct answers 1 Correct answer

Adobe Employee , Oct 31, 2024 Oct 31, 2024

Hello @MATTHEW5ED0 - thanks for bringing this issue to our attention. It should be fixed now. Also, I've added 2 credits back to your account. 

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Adobe Employee ,
Oct 31, 2024 Oct 31, 2024

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Hello @MATTHEW5ED0 - thanks for bringing this issue to our attention. It should be fixed now. Also, I've added 2 credits back to your account. 

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Community Beginner ,
Oct 31, 2024 Oct 31, 2024

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Great! Thank you!

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