• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Extremely slow downloading speed from Adobe Stock

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

Copy link to clipboard

Copied

My freelancer is facing very long download times for simple jpegs on the exact same machine he was able to download the entire CC suite in moments. Clearly, his connection is not the problem.

Is Adobe Stock throttling download speeds for certain IP ranges? We're in different countries, and I'm not experiencing the slowdown.

Bug Unresolved
TOPICS
Download

Views

846

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
25 Comments
Community Expert ,
Mar 11, 2024 Mar 11, 2024

Copy link to clipboard

Copied

There is no slow down (throttling) from Adobe's side that I'm aware off.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
New Here ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

I have the same problem. Top download speed from Adobe is like 18 KB/s.

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 09, 2024 Apr 09, 2024

Copy link to clipboard

Copied

Same for me today.  AT&T Fiber.  Downloads of over a gig take seconds on any other site.  2 hours on Adobe Stock.  Clearly, if you google it, this has been an issue for over a year.  It's not suprising that technology requires troubleshooting periodically, but for something so fundamental to be so broken for so long, it really devalues Adobe Stock for all of us.  Steers me more and more to iStock and Shutterstock.

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 10, 2024 Apr 10, 2024

Copy link to clipboard

Copied

@weccleston ,

 

No, there need to be a different issue. I could access stock without any problem for the last 7 years.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 11, 2024 Apr 11, 2024

Copy link to clipboard

Copied

Ok, so I can download huge files in seconds from virtually any website on the internet, except Adobe Stock, where they take 2 hours.  And the problem isn't Adobe Stock?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 15, 2024 Apr 15, 2024

Copy link to clipboard

Copied

I've been having the same issue for about a week now. So slow. I'm hard wired on a Gig connection.

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

@weccleston@Jason23014173if27,

I won't say that you do not have a problem. I just say that the issue is probably not Adobe stock. If it would be globally a stock issue, this site would be exploding. 

 

Check your firewall, your antivirus, your browsers. Change the network: home/work/cell.

 

Check the location were files are getting stored. Locally an in the cloud. Libraries with a lot of assets are known to cause a performance issue. 

 

Yesterday I did licence and download a vector file. The download was instantaneous, and I do not have a gigabit line. My line is even slow for current standards. Assets are not huge, except for videos and PSDT files. 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

You could also try a phone or a tablet on the wifi. That would exclude or incriminate your computer as the source for troubles.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

Thanks for the reply. Tried it on a tablet and phone - same issue. Even downloading a video made in Express is very slow. I'm going to try a VPN and see if that helps as I saw on some other threads that worked for some people. I'm only having this issue downloading from Adobe. Everything else is fast.

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

@Jason23014173if27 ,

Are you behind a corporate firewall?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
New Here ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

I've been having the same issues. Right now, I am trying to download files, and it's incredibly slow.

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

@muppetman1977 ,

 

How many elements do you have in your target library?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Same here. On my PC every other website downloads as expected. Adobe stock takes hours to download a small file, say 20MB. i got as low as less than 1kB per/S. I am using a VPN becuase i have to, but still all the other sites work fine.

This is an Adobe issue.

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Quote: I am using a VPN becuase i have to, but still all the other sites work fine.

Quote: This is an Adobe issue.

 

That is mutually exclusive. If it were an Adobe issue, the issue would also be there with the VPN. It's a configuration issue of your firewall(s). The VPN circumvents that one(s).

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

"the issue would also be there with the VPN."

The issue is when I am using a VPN. It is not mutually exclusive.

"The VPN circumvents that one(s)."  yes, and the issue is present with the VPN active.

The issue is only present with Adobe. All other sites, processes are fine.

Its only with stock.adoobe.com. and the downloading of licenced files.

Any other ideas?

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Quote:

"the issue would also be there with the VPN."

The issue is when I am using a VPN. It is not mutually exclusive.

 

If you use a VPN and that makes the issue to go away, the problem is not on Adobe's site. Your indication does make one believe that the VPN solves the issue.

 

There is one known issue with libraries, that I'm aware of. If libraries grow above a certain number (years ago users reported that number to be 100, lately I have the impression that this number is above 800) the library system gets incredibly slow.

 

You may experience that as slow downloads, but in this case it should be slow, regardless of using a VPN or not.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 27, 2024 Apr 27, 2024

Copy link to clipboard

Copied

My library is not over 100 so that should be ok.

but i think you have misread my post.

The issue does not go away when i use a VPN because I am always on the VPN.

Due to my current location I am unable to test without VPN. But all my other sites and other work actitivies are unaffected and dowboads are as expected.

Only Adobe Stock is the issue.

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 27, 2024 Apr 27, 2024

Copy link to clipboard

Copied

@MiSun,

If you have the possibility, check a different VPN provider.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 27, 2024 Apr 27, 2024

Copy link to clipboard

Copied

@MiSun,

You may also try disabling for a small time slice the virus protection of your computer, even that I would not do that for too long. Some antivirus programs are known to slow transfers in some situations. If you are Microsoft defender, however, you are good.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
New Here ,
May 23, 2024 May 23, 2024

Copy link to clipboard

Copied

Ive been experiencing the same thing! Trying to download images from Adobe Stock for my assignment though, the downloads for small files would be up to 50 minutes. It used to only take a few seconds. 

Votes

Translate

Translate

Report

Report
New Here ,
Jul 21, 2024 Jul 21, 2024

Copy link to clipboard

Copied

Same issue! Downloading 1.1GB video currently queued at 30-45min download time. Makes the service almost unsuable. If this doesn't get addressed by my renewal date I'll probably move to a different service.

Votes

Translate

Translate

Report

Report
Community Expert ,
Jul 22, 2024 Jul 22, 2024

Copy link to clipboard

Copied

@khanka88 ,

 

Did you try the different remedies?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jul 23, 2024 Jul 23, 2024

Copy link to clipboard

Copied

Hello @khanka88, sorry for the inconvenience. Which browser and version are you using? 

Votes

Translate

Translate

Report

Report
New Here ,
Aug 27, 2024 Aug 27, 2024

Copy link to clipboard

Copied

My internet speed is measured at almost 1000 mb per second.  And yet it's taking me 30 minutes to download a 6 mb licensed image from Adobe Stock.  Adobe please look into this!  Time is money.  This is unacceptable.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 27, 2024 Aug 27, 2024

Copy link to clipboard

Copied

LATEST
They won't do anything about it.

They won't even look into it.

Adobe support consists of 1.) people who don't have anything to do with the
company but have endless amounts of time to give useless answers and 2.)
the occasional Adobe employee whose only job is to close tickets,
irrespective of the issue being fixed or not.

I honestly cannot wait until this company just collapses under its own
weight.

Votes

Translate

Translate

Report

Report
Resources
Buy Adobe Stock
Getting Started