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Faulty Asset

Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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Hello,

I downloaded a faulty asset today, asset ID #58158041, its preview is different from the actual asset when downloaded, and I wanted to know who can help me to get this fixed or refunded. Thanks. 

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Asset Quality , Download

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correct answers 1 Correct answer

Community Expert , Jan 30, 2024 Jan 30, 2024

Perhaps @Contributor1 can help with your request.

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correct answers 1 Pinned Reply

Adobe Employee , Jan 30, 2024 Jan 30, 2024

Hello @Courtney351407730j0j, I see the issue you're referencing and have sent these details to be reviewed internally. I've provided details below to request a refund as I don't have the ability to refund this type of license. Thank you for the report and sorry for the problem with the vector.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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Perhaps @Contributor1 can help with your request.

Jill C., Forum Volunteer

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hello @Courtney351407730j0j, I see the issue you're referencing and have sent these details to be reviewed internally. I've provided details below to request a refund as I don't have the ability to refund this type of license. Thank you for the report and sorry for the problem with the vector.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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