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Migrated from Personal account to Teams and lost all of my Rollover Stock credits.

Contributor ,
Sep 06, 2024 Sep 06, 2024

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This morning we phoned up and migrated my personal account (of 12 years!) over into a Teams account.

 

I had over 100 Rollover adobe Stock credits which have not been carried over, how can we get those back?

 

Thanks.

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correct answers 1 Pinned Reply

Adobe Employee , Sep 06, 2024 Sep 06, 2024

@thebobwolf - your unused credits should now be available under the Teams profile. 

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7 Comments
Adobe Employee ,
Sep 06, 2024 Sep 06, 2024

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Hello @thebobwolf, apologies for the inconvenience. Let me check your account. 

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Contributor ,
Sep 06, 2024 Sep 06, 2024

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Thanks for looking into it so quickly @Liza5C0C  🙂

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Adobe Employee ,
Sep 06, 2024 Sep 06, 2024

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@thebobwolf - your unused credits should now be available under the Teams profile. 

Status Fixed

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Contributor ,
Sep 06, 2024 Sep 06, 2024

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Excellent, Thanks for sorting that out so fast 8) Much appreciated :glowing_star:🤩

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Contributor ,
Sep 16, 2024 Sep 16, 2024

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Hi @Liza5C0C In Adobe Stock My licence History is empty, meaning I have no access to the files I have previously bought. Is this something you can help with? Thanks, Bob

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Adobe Employee ,
Sep 16, 2024 Sep 16, 2024

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Hello @thebobwolf. I just completed the license history transfer request. Please allow some time for it to appear. If it's still not visible after 24 hours, feel free to reach out to me. 

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Contributor ,
Sep 16, 2024 Sep 16, 2024

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Legend. Thanks once more @Liza5C0C very much appreciated. 🤩

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