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Не пришли деньги на электронный кошелек

New Here ,
Jul 03, 2018 Jul 03, 2018

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На странице adobe stock написано, что деньги отправлены и платеж подтвержден, а по факту на электронный кошелек они не пришли. Прошло полтора месяца  (с 17 мая). В чем может быть проблема?

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Adobe Employee , Jul 24, 2018 Jul 24, 2018
Your $50 payment request was canceled by PayPal. At that time, the $50 was returned to your account. When you then submitted a request for $76 which was subsequently processed, that included the $50 that had been returned to your account.-Mat

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Adobe Employee ,
Jul 03, 2018 Jul 03, 2018

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Hi викторияо70499625,

I am sorry but I am unable to understand your query. Would you mind elaborating on your issue so that we can further assist you?

Regards,

Twarita

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Advisor ,
Jul 03, 2018 Jul 03, 2018

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Hi, Is the person asking where their payment is for selling or product purchased? Best regards. JH

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Adobe Employee ,
Jul 03, 2018 Jul 03, 2018

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Hi Joan,

Seems like the person might have a query related to his Stock contributor account.

Regards,

Twarita

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New Here ,
Jul 04, 2018 Jul 04, 2018

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Hello everyone, thanks for the help!
When I had accumulated 50 dollars in my account, I transferred them to an electronic account "paypal". While the money was credited, I pounced another 76 dollars. As a result, 76 dollars were credited, but 50 dollars was not credited, and the account was lost. I don't know what to do..

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Adobe Employee ,
Jul 04, 2018 Jul 04, 2018

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Adobe Employee ,
Jul 24, 2018 Jul 24, 2018

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Your $50 payment request was canceled by PayPal. At that time, the $50 was returned to your account. When you then submitted a request for $76 which was subsequently processed, that included the $50 that had been returned to your account.

-Mat

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