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I have seven 4K video files stuck in the system. They are uploaded and show under the "new" section but when I go to save changes made to a file I get an error.
"Some of your changes could not be saved. Please correct the items below highlighted in red and try again."
The page also has and error that reads: "Sorry, our keywords suggestion tool failed to load."
But there is no way of knowing what the errors are. I have selected a file type, category, title, proper keywords etc., but nothing works. Even if I try to delete the file I get the same errors.
I have a screenshot if you'd like to see it.
Thank you for your help.
This issue has been resolved, someone apparently fixed it on the back-end. Thank you. I am now able to submit those stuck files and there are no longer any errors.
I'm having the same problem with many clips. But I do get a red outline around the offending clips. There's just no way to know what the problem is. I have plenty of good keywords and all fields have been filled appropriately. I've sent-off a request for help to firstname.lastname@example.org. But who knows how many years that will take. No doubt in that time, I will lose all the metadata it took me half a day to enter.
It is a very clunky and time-consuming system for uploading stock video clips. FTP is very old-school. This is no doubt a way to reward Premiere users, since they can simply upload directly from their NLE.