Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


4K stock video files stuck in the queue

Explorer ,
Apr 09, 2020 Apr 09, 2020

Copy link to clipboard

Copied

Hello Adobe,

I have seven 4K video files stuck in the system. They are uploaded and show under the "new" section but when I go to save changes made to a file I get an error.

 

"Some of your changes could not be saved. Please correct the items below highlighted in red and try again."

 

The page also has and error that reads: "Sorry, our keywords suggestion tool failed to load."

 

But there is no way of knowing what the errors are. I have selected a file type, category, title, proper keywords etc., but nothing works. Even if I try to delete the file I get the same errors.

I have a screenshot if you'd like to see it.

Thank you for your help.

C. Anderson
eyeidea inc.

TOPICS
Contributors, Troubleshooting

Views

230

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Apr 11, 2020 Apr 11, 2020
Hello Adobe,This issue has been resolved, someone apparently fixed it on the back-end. Thank you.  I am now able to submit those stuck files and there are no longer any errors.Thanks.

Likes

Translate

Translate
Explorer ,
Apr 11, 2020 Apr 11, 2020

Copy link to clipboard

Copied

Hello Adobe,

This issue has been resolved, someone apparently fixed it on the back-end. Thank you.  I am now able to submit those stuck files and there are no longer any errors.

Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 03, 2020 Jun 03, 2020

Copy link to clipboard

Copied

LATEST

I'm having the same problem with many clips. But I do get a red outline around the offending clips. There's just no way to know what the problem is. I have plenty of good keywords and all fields have been filled appropriately. I've sent-off a request for help to contributor-support@adobe.com. But who knows how many years that will take. No doubt in that time, I will lose all the metadata it took me half a day to enter.

It is a very clunky and time-consuming system for uploading stock video clips. FTP is very old-school. This is no doubt a way to reward Premiere users, since they can simply upload directly from their NLE.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines