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Account has been blocked

New Here ,
Oct 02, 2017 Oct 02, 2017

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Hi there,

The link to my portfolio Liubov photos, images, assets | Adobe Stock  became inactive today, and I'm unable to access the Contributor website at all, even to open a support ticket. Before this I recieved 5 messages with reminder of model release (model release was uploaded and is correct) then I recieved message about blocking my account. I am unpleasantly surprised that it was done without any prior notice. And what about my unpaid comission? I am sure we'll be able to resolve the issue even if we did something wrong, but since the system is new, I'm confident that this is just a misunderstanding.

Please let me know the next steps to resolve these issues.

Thanks,

Liubov

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correct answers 1 Correct answer

Engaged , Oct 03, 2017 Oct 03, 2017
Hi LiubovIt is probably just a misunderstanding or the matter has been resolved. If your account is locked, you and all customers will not have access to the portfolio. I was able to reach your portfolio today and yesterday without any problems under the link you mentioned.I wish you every success with AdobeStock!Best regards,Mario

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Engaged ,
Oct 03, 2017 Oct 03, 2017

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Hi Liubov

It is probably just a misunderstanding or the matter has been resolved.

If your account is locked, you and all customers will not have access

to the portfolio. I was able to reach your portfolio today and yesterday

without any problems under the link you mentioned.

portfolio_liubov_online.jpg

I wish you every success with AdobeStock!

Best regards,

Mario

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New Here ,
Mar 23, 2018 Mar 23, 2018

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Hi Liubov

Thanks for sharing your problem. I hope the problem had been solved. Because 10 minutes ago  I just received an email from Adobe said that my account has been blocked after I resubmitted model releases for my photos. I emailed the Adobe team asked if I made any mistake, haven't heard back from them yet. Wondering if you have ever gotten an explanation from Adobe so I know what's going on with my account.

Many thanks,

Jessi

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New Here ,
Dec 24, 2019 Dec 24, 2019

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Sir my account is also blocked by adobestock  without any intimation  my adobe id is [REMOVED BY MODERATOR]

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New Here ,
Jan 16, 2020 Jan 16, 2020

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What is going on? There must be some mistake

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