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Adobe Stock Currency in ZAR instead of EUR

New Here ,
Oct 16, 2018 Oct 16, 2018

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Hello all, I am new to Adobe Stock, and after selling a few pictures I can see that the currency shows as ZAR and not Euro, I am living in Ireland.

What do I need to do to change this, as I cannot find an option in my account settings?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2018 Oct 18, 2018
No, you would need to delete the existing account which takes all of your files offline. You would then need to resubmit the content for a new review. As mentioned, we are not able to transfer your account to a different zone. You would need to start from scratch. -Mat

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Adobe Employee ,
Oct 16, 2018 Oct 16, 2018

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The currency you are paid in is determined by the zone you registered you account in. We are not able to change your zone or your currency.

Kind regards,

Mat Hayward

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Hi Mat, then how do I change that?

it is really a hassle just trying to change the country.

I've contacted support and they told me that I need to cancel all my subscriptions and create them again and try to modify the country then... but again, I believe this should be pretty straight forward process and not over complicated like it is now.

Thanks!

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Adobe Employee ,
Oct 17, 2018 Oct 17, 2018

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I'm sorry but your country zone and currency cannot be changed. You would need to create a new account with a different Adobe ID set to the zone you are in.

-Mat

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Hi, thanks for taking the time to look into this.

But if I create a new Adobe ID, how can I keep all my photos that I have uploaded to the stock portal?

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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

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No, you would need to delete the existing account which takes all of your files offline. You would then need to resubmit the content for a new review. As mentioned, we are not able to transfer your account to a different zone. You would need to start from scratch.

-Mat

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New Here ,
Aug 20, 2020 Aug 20, 2020

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Why? Is it because about the Tax? -  Political? 
At least it should be possible for Adobe to implement an tool like they have on booking.com to change the view of the currency. 

In the background it will not matter but to see it is important. 



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