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can't upload file eps/ai

New Here ,
Apr 22, 2017 Apr 22, 2017

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help i cant upload my conten eps in filezilla :" time out "

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correct answers 1 Correct answer

Adobe Employee , May 01, 2017 May 01, 2017
We had to temporarily disable the ability to upload .eps vector files. We will report back when it's re-enabled again.Please refer https://forums.adobe.com/thread/2309157 for more details.

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Adobe Employee ,
May 01, 2017 May 01, 2017

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We had to temporarily disable the ability to upload .eps vector files. We will report back when it's re-enabled again.

Please refer https://forums.adobe.com/thread/2309157 for more details.

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Community Beginner ,
Sep 06, 2017 Sep 06, 2017

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Hello MatHayward, what is the status for being able to upload ai files through ftp? I just tried uploading an AI file directly through the admin's console (as instructions say to do it) but it was not accepting my file (did not specify the reason for the rejection either). If you could point me in the right direction or give me some feedback on this it would be greatly appreciated! Thank you!

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Adobe Employee ,
Sep 06, 2017 Sep 06, 2017

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If you aren't able to upload your vector file through the portal, it wouldn't work in ftp regardless. The primary issue stopping vectors from being uploaded is the size of the art board. The art board must be at least 5000 X 3000 pixels (15MP) to be uploaded. Please confirm the size of the file you are attempting to submit.

regards,

Mat

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Community Beginner ,
Sep 07, 2017 Sep 07, 2017

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Thank you so much for pointing that out Mat, I went back to check on the size and behold that was the issue. Sorry about that and thank you so much again. Have a great day!

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