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Impossible to submit a photo or video

Community Beginner ,
Aug 04, 2017 Aug 04, 2017

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Good afternoon

the message is "some modifications could not be registered, correct the the elements highlighted in red", but the only element in red is the photo itself, no clue to know what is wrong, keyword, format, etc..

Somebody can help ?

Thank you

MB

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Adobe Employee ,
Aug 04, 2017 Aug 04, 2017

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We will need more information to properly diagnose the issue. Can you send a screen shot showing the area highlighted in red?

-Mat

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Community Beginner ,
Aug 04, 2017 Aug 04, 2017

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Here is the screenshot. Thank you for help.

Captura de pantalla 2017-08-04 a las 17.24.18.png

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Adobe Employee ,
Aug 04, 2017 Aug 04, 2017

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There could be a couple of issues here. First, try changing the language of the Contributor Portal to English. Since you have typed the keywords in English but have the site set to French, the system may not be recognizing any of your keywords.

Is there a category selected? I can't see it in the screen grab. Without one you may get the error message also.

Let me know,

Mat

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Community Beginner ,
Aug 04, 2017 Aug 04, 2017

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thank you, you are right, i will try and let you know.

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Community Beginner ,
Aug 05, 2017 Aug 05, 2017

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Hi Mat

Today i tried a new upload and it worked well without having change anything in computer configuration; Perhaps upload was not complete ?

Thank you for your help.

Marc Barbier

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